Support
We're here to help.
Questions about booking a job, a payment, or your account — reach out and we'll get back to you.
Email support
support@bookprovi.com · we typically reply within one business day
Common questions
How is my price set?
When you post a job, you take a few photos and our AI sets a fair, fixed market price on the spot based on what's visible in the photos. That price doesn't change once a business accepts it — no surprise charges after the fact.
When am I charged, and when is a business paid?
You're charged in the app once the job is marked complete and you review the after photos. The business is paid out to their bank account within 2 business days of your payment.
What if something's wrong with the completed job?
Report an issue from the job in the app before confirming — payment stays on hold until it's resolved. If you already paid, you can still report a problem within 7 days and our team will review it.
How do I cancel or delete my account?
You can delete your account at any time from Profile › Settings in the app. See our Privacy Policy for exactly what that removes.
How do businesses get verified?
Every business is manually reviewed by our team before they can accept jobs — no business goes live automatically.
Something else?
Email support@bookprovi.com and we'll help you out directly.