Terms of Service

By creating a Provi account or using the Provi app, you agree to these Terms of Service and our Privacy Policy. If you don't agree, don't use Provi.

Provi is a marketplace app that connects Customers who need home services — lawn mowing, pool cleaning, house cleaning, car detailing, trash can cleaning, mobile haircuts, and mobile oil changes — with independent local Businesses that perform them, currently serving the Austin, TX area.

Provi does not itself perform, supervise, or guarantee any service. We provide the app, the AI pricing tool, and the payment infrastructure that connects the two sides. The actual work is done entirely by independent Businesses — see Businesses are independent.

You must be at least 18 years old and able to form a binding contract to use Provi. By creating an account, you confirm the information you provide is accurate and that you meet these requirements.

Each person may hold one account, set up as either a Customer or a Business. You're responsible for keeping your login credentials secure and for all activity under your account. Tell us right away if you suspect unauthorized access.

Businesses go through manual review before they can accept jobs, and services requiring a professional license — currently, haircuts — additionally require Provi to verify that license before those jobs become visible to that Business.

When a Customer posts a job, Provi uses an AI model to analyze the submitted photos and generate a suggested market price and description. This price is a starting point, not a guarantee — it's an automated estimate based on the photos provided, and actual scope or condition discovered on-site may reasonably differ.

A Business may accept the AI price as-is, or propose a different price with a reason (a counter offer). The Customer decides whether to accept a counter offer; nothing is charged until they do.

1. 01
   PostCustomer submits photos and gets an AI price.
2. 02
   RespondA verified Business accepts the price or counters it. Unanswered offers expire after 24 hours and the job returns to the open pool.
3. 03
   WorkOnce accepted, the Business performs the service and documents it with before/after photos.
4. 04
   Confirm & payThe Customer reviews the after photos, then confirms and pays through the app. We'll send a reminder if a completed job sits unconfirmed for a while — but confirmation is an active step the Customer takes, not something that happens automatically.
5. 05
   ReviewThe Customer may leave one rating and review per completed job.

All payments are processed by Stripe, Inc. through its Connect platform. Provi does not store your full card details. When a Customer pays, the Business receives 85% of the job price and Provi retains a 15% platform fee; any tip goes to the Business in full. Businesses must complete Stripe's own onboarding — including identity verification — before they can receive payouts, and by doing so also agree to the Stripe Connected Account Agreement.

Funds move through Stripe's regulated payment infrastructure, not through an account Provi itself holds or controls — Stripe, not Provi, is the entity licensed to move money between parties. Provi's role is limited to instructing Stripe on the split (85/15, plus any tip) and reflecting the result in the app; we don't take custody of funds at any point. If Stripe is unable to process a payout to a Business — for example, because that Business hasn't finished identity verification — Provi will hold the completed job open until it can, or facilitate a refund to the Customer.

Before you've paid

A Customer can cancel a job for free any time before a Business starts work. If there's a problem with the completed work before you've confirmed payment, tap "Report an Issue" — Provi will review it and can send the job back for the Business to redo, adjust the price, or cancel the job with nothing owed.

After you've paid

If a real problem turns up after you've already confirmed and paid, you can report it within 7 days of confirming. Provi will review the report and, at our discretion, may issue a full refund back to your original payment method, reversing the Business's payout for that job. Reports outside this window, or found not to have merit on review, won't be refunded.

Cancelling once work has started

Once a Business has accepted and begun a job, it can no longer be cancelled unilaterally by the Customer — use the dispute process above instead, so Provi can weigh what's already been done.

You agree not to:

• Provide false information on your account or business profile — including misrepresenting licenses or qualifications.
• Attempt to arrange payment for a job outside the app to avoid Provi's platform fee.
• Harass, threaten, or discriminate against another user.
• Post job photos or reviews that are fraudulent, defamatory, or that you don't have the right to share.
• Use the app for any purpose other than requesting or providing the home services it's designed for.
• Attempt to interfere with, reverse-engineer, or abuse the app or its AI pricing system.

Violating these terms may result in a warning, suspension, or permanent removal from Provi, at our discretion.

Customers may leave one star rating and written review per completed job, visible publicly on the Business's profile. Reviews must reflect a genuine experience. We may remove content that violates these terms, but we don't edit reviews on a Business's behalf.

You can delete your own account at any time from within the app — see our Privacy Policy for exactly what that does. We may suspend or terminate an account that violates these terms, engages in fraud, or poses a risk to other users or to Provi.

Provi is provided "as is" and "as available," without warranties of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the AI price will always be accurate, that a Business's work will meet your expectations, that the app will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.

Provi is a facilitator between Customers and independent Businesses, not the provider of the underlying home service. We do our best to verify Businesses and resolve disputes fairly, but we don't guarantee the outcome, quality, timeliness, or safety of any service a Business performs. Some jurisdictions don't allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you.

To the fullest extent permitted by law, Provi, its officers, employees, and affiliates won't be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or personal injury or property damage arising from a service performed by a Business — even if we've been advised of the possibility of those damages.

To the fullest extent permitted by law, Provi's total aggregate liability to you for any claim arising out of or relating to these terms or your use of Provi is limited to the greater of $100 or the total platform fees you paid to Provi (not the full job amount, most of which passes through to the Business) in the 12 months before the claim arose.

Nothing in this section limits liability that can't be limited under applicable law, such as liability for our own gross negligence, willful misconduct, or fraud.

You agree to defend, indemnify, and hold Provi and its officers, employees, and affiliates harmless from any claim, damage, or expense (including reasonable attorneys' fees) arising out of: your use of the app; your violation of these terms; your violation of any law or the rights of a third party; or, for Businesses, the services you actually perform for a Customer, including any injury, property damage, or licensing/insurance failure connected to that work.

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and by the U.S. Federal Arbitration Act where arbitration is concerned.

Informal resolution first

Before filing a claim against Provi, you agree to try to resolve the dispute informally by emailing support@bookprovi.com with a description of the issue. We'll do the same before pursuing a claim against you. Most disputes can be resolved this way within 60 days.

Binding individual arbitration

If informal resolution doesn't work, you and Provi agree that any dispute arising out of or relating to these terms or your use of Provi — except as carved out below — will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitrator, not any court, has exclusive authority to resolve any dispute over the interpretation or enforceability of this clause. Arbitration will be conducted by videoconference or phone where possible; if an in-person hearing is required, it will be held in Travis County, Texas, or another location we agree on.

For claims under $10,000, Provi will pay the AAA filing fees and any arbitrator's fees, consistent with the AAA Consumer Rules, so cost isn't a barrier to bringing a legitimate claim.

No class actions

You and Provi agree that any proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. Neither you nor Provi may bring a claim on behalf of other users. If this specific class-action waiver is ever found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than in arbitration, with the rest of this arbitration agreement remaining in effect for all other claims.

Carve-outs

Either party may instead bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court to stop unauthorized use of intellectual property or the app itself.

Your right to opt out

You can opt out of this arbitration agreement entirely by emailing support@bookprovi.com with your name and "Arbitration Opt-Out" within 30 days of first creating your Provi account. Opting out doesn't affect any other part of these terms, and won't affect your ability to use Provi.

We may update these terms as Provi evolves. We'll update the effective date above, and for material changes, notify you in the app before they take effect. Continuing to use Provi after a change takes effect means you accept the updated terms.

Questions about these terms: support@bookprovi.com